Policy
Last updated
Last updated
We are focused on creating a transparent and trustworthy environment for our subscribers. Sometimes things don’t go as planned, and you may need to consider a refund. Here’s everything you will need to know about our refund policy.
Users who have paid with fiat currency (e.g., credit card, bank transfer) are eligible for a refund within 7 days from the date of their initial subscription. To be eligible for a refund, the user must ensure that their refund request reaches our support team within the initial 7-day period. The only exception to this rule applies in instances of service interruptions.
Beyond the initial 7-day period, we are unable to process any additional refund requests.
Users who have paid with cryptocurrency are eligible for a refund within 7 days of the initial subscription. To be eligible for a refund, the user must ensure that their refund request reaches our support team within the initial 7-day period. The only exception to this rule applies in instances of service interruptions.
Refunds for cryptocurrency payments are based on the quantity of tokens at the time of transaction, with the exception of stablecoins. This means that the refund will be processed in the exact number of cryptocurrency tokens paid, irrespective of any fluctuations in market value since the payment was made.
Beyond the initial 7-day period, we are unable to process any additional refund requests.
Refunds will be considered based on the criteria outlined in our refund policy.
It's important to understand that failing to cancel a subscription does not constitute a valid reason for a refund. It is the responsibility of the user to manage and cancel subscriptions once the payment has been processed.
| Scenario | Details |
|---|---|
Get in touch: To contact the 1RPC+ support team, please submit a ticket on Discord. Make sure to have details about your refund request ready.
Review and response: Our team will review your request promptly, typically within 3 working days. We may reach out for further details.
Processing the refund: Once your refund request is approved, we will initiate the refund to your original payment method.
Refunds are issued within 14 days of approval, subject to additional processing times by Stripe and your bank or credit card issuer.
For fiat payments, the refund will be issued in the same currency as the original payment. Refunds may take a number of days to appear on your statement, depending on your bank or credit card issuer.
For cryptocurrency payments, refunds are issued based on the token quantity at the time of transaction, except for stablecoins. Users will receive a transaction hash to monitor the progress of their refund.
Refunds are subject to our terms of service, especially in cases of policy violations.
1RPC reserves the right to amend this refund policy at any time. Users are encouraged to review the policy periodically for updates.
Service interruptions
Users experiencing technical issues preventing them from using 1RPC+ can request a refund.
This includes instances such as:
Failure to Activate or Use Service: Users are unable to activate or use the service due to reasons beyond their control, and the issue is not resolved within a reasonable time.
Service Outages or Downtime: Prolonged periods of service outages or downtime preventing users from accessing the service for an extended period.
The user must provide detailed information about the technical problem, and the support team will attempt to resolve the issue before processing a refund.
Unmet features
If 1RPC+ fails to provide the specified features and functionality, users may request a refund.
Refund requests in this scenario must be accompanied by clear documentation of the promised features that were not delivered.
User dissatisfaction
Users dissatisfied with 1RPC+ for any reason may request a refund within the specified time frame.
Refund requests for dissatisfaction will be considered on a case-by-case basis
Billing errors
Users are charged multiple times for the same subscription or service within a short time frame.
Refund requests in this scenario must be accompanied by clear documentation of the multiple charges.
Unauthorized transactions
Instances where the user identifies and reports unauthorized or fraudulent transactions associated with their account.